Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Jackmoff
Level 7

Help Account Hacked

My account was hacked. The people wiped all my boxes. Can’t get any help from Roku. Any ideas how to get help? Roku is a was of time.

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2 Replies
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Roku Employee
Roku Employee

Re: Help

@Jackmoff 

Thanks for letting us know about the issue that you are experiencing.

I would like to look further into this issue for you. Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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steelyb
Level 7

Re: Help Account Hacked

@Jackmoff

Did you get this resolved? I'm in the same boat, and customer support was no help at all. They just told me to create a new account. My concern is the saved payment information, that someone else now has access to.

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