Accounts, Billing, & Orders

[alexcob8765]

I had an issue and googled Roku support. This number came up as a Google ad: ‭+1 (888) 349-0444‬. I called, they had me reset my password and asked me to pay for a new activation code. When I declined, they hung up. I believe they have now blocked my number, as my calls back to them are failing. I’ve changed my account password and had to reset my Roku. very frustrating and took 60 mins of my time.

[twiceover]

That was a fake support number.  You should change any information you gave to them.  Never use google to find support phone numbers.

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please be aware that Roku will not charge you an activation fee or charge for support.

For more information about being charged for customer service, please feel free to visit our support page here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...

Thanks,
Danny