Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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alexcob8765
Level 7

Hello

I had an issue and googled Roku support. This number came up as a Google ad: ‭+1 (888) 349-0444‬. I called, they had me reset my password and asked me to pay for a new activation code. When I declined, they hung up. I believe they have now blocked my number, as my calls back to them are failing. I’ve changed my account password and had to reset my Roku. very frustrating and took 60 mins of my time.

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2 Replies
twiceover
Level 10

Re: Hello

That was a fake support number.  You should change any information you gave to them.  Never use google to find support phone numbers.
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Roku Employee
Roku Employee

Re: Hello

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please be aware that Roku will not charge you an activation fee or charge for support.

For more information about being charged for customer service, please feel free to visit our support page here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...

Thanks,
Danny
Danny R.
Roku Forum Moderator
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