Accounts, Billing, & Orders

[Edd1ed0g]

Seems unfair that I have to pay shipping charges to return a brand new Roku Express that doesn't work.  I'll never buy direct from Roku again.

[ZOMBIEHORDE]

Where can you go about returning an item?  I recently purchased a smart Soundbar intending to use it with a Roku TV.  Because of it's design, it doesn't have an ir repeater, it is required to take up the ARC HDMI port, it duplicates all of the functionality of the TV's built in Roku and in some ways interferes with it, I really can't use it.  There is no information or links or anything else pointing you to how to return anything on this sight.  Can someone point me in the right direction?

[RokuDanny-R]

@Edd1ed0g @ZOMBIEHORDE 

Thanks for the inquiry.

If you purchased a Roku device directly from www.roku.com, you get free return shipping within the first 30 days. Please feel free to reach out to our support team directly for more help managing your order here: https://support.roku.com/contactus

Thanks,
Danny

[7677kooK]

how do I return roku soundbar if I don't have a credit card?

[RokuDanny-R]

@7677kooK 

Thanks for the inquiry.

As stated in my previous post, if you purchased a Roku device directly from www.roku.com, you get free return shipping within the first 30 days. Please feel free to reach out to our support team directly for more help managing your order here: https://support.roku.com/contactus

Thanks,
Danny

[khkathyj]

I have a smat tv and do not need this ROKU I just purchased.  Please tellme how to send it back .

[RokuDanny-R]

@khkathyj 

Thanks for the post.

Please see my previous post and our Support team will be able to assist you further.

Thanks,
Danny