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knallw
Newbie
‎07-16-2022 03:06 PM

Have I been paying for Brit Box through Amazon Prime AND Roku??

 I was surprised to receive an email from Roku saying they couldn't process my monthly payment for BritBox because the card I had on file was cancelled (I had to cancel the card due to fraud).  Well,  I have been paying for Brit Box through my Amazon Prime account for several years. So now I'm wondering if I have been paying for Brit Box through Amazon Prime AND through Roku? 

0 Kudos
2 REPLIES 2
Michelle3
Roku Guru
‎07-16-2022 03:17 PM

Re: Have I been paying for Brit Box through Amazon Prime AND Roku??

Tagging @Hector-Roku, @Alex-Roku, @RokuKariza-D and @RokuMary-F. 
~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Alex-Roku
Retired Moderator
‎07-16-2022 03:21 PM

Re: Have I been paying for Brit Box through Amazon Prime AND Roku??

Hi there, 

Thanks for bringing this to our attention @Michelle3! We would be happy to help get to the bottom of this, @knallw. We are gonna send you a private message so we can collect more details and investigate on our end for you. Please be on the lookout for our message.