Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Buggy008
Level 7

Has anyone had money taken from bank acct for subscriptions they did not authorize?

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RokuMary-F
Roku Employee
Roku Employee

Re: Has anyone had money taken from bank acct for subscriptions they did not authorize?

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Hi @Kesi @Kiarra1990 @ImJustRox,

Thanks for posting in the Roku Community! 
Please be aware that all Roku billed purchases and subscriptions can only be made through Roku player.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create or update the PIN for your Roku account

You may also refer to this link: What should I do if there is a charge I do not recognize? | Official Roku Support
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Has anyone had money taken from bank acct for subscriptions they did not authorize?

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Hi @Buggy008,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,

Mary

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Kesi
Level 7

Re: Has anyone had money taken from bank acct for subscriptions they did not authorize?

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yes.....

 

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Kiarra1990
Level 7

Re: Has anyone had money taken from bank acct for subscriptions they did not authorize?

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I have and I really am no understanding this Roku

ImJustRox
Level 7

Re: Has anyone had money taken from bank acct for subscriptions they did not authorize?

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$100 worth, yikes! 

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RokuMary-F
Roku Employee
Roku Employee

Re: Has anyone had money taken from bank acct for subscriptions they did not authorize?

Jump to solution

Hi @Kesi @Kiarra1990 @ImJustRox,

Thanks for posting in the Roku Community! 
Please be aware that all Roku billed purchases and subscriptions can only be made through Roku player.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create or update the PIN for your Roku account

You may also refer to this link: What should I do if there is a charge I do not recognize? | Official Roku Support
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,
Mary

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