Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Buba1
Level 7

Has anyone been charged for things you DID NOT order?

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I have recently been charged for things that I definitely did not order, or watch.  Support is difficult and unfriendly to such complaints.  Has anyone else experienced this?  I have accidentally pushed one of those ridiculous oversized buttons at the bottom while watching in a dark room, but I don't think that's what happened.  I always hit home immediately when I make that blunder.  I may cut those buttons off.  It also has happened with one of those newer choices such as  "FOXNATIONxxxx"  I can't believe I'm the only one having this problem.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Has anyone been charged for things you DID NOT order?

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@Buba1 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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DBDukes
Level 16

Re: Has anyone been charged for things you DID NOT order?

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Go to https://my.roku.com/account and look at the links for Manage your subscriptions and for View your purchase history. Does anything show there.

If not, are you sure Roku is the one that billed you? 

If there is something there that shouldn't be, cancel the subscription (if it is a subscription) immediately so no further billed items happen. Then you'll want to reach out to @RokuDanny-R  or @RokuMary-F for assistance.

One other thing: if you do find purchases or subscriptions you didn't expect, keep in mind that anyone using your Roku can order/subscribe unless you have a PIN set up to be required for purchases. That's on the Account page also, near the top. It's a good idea to do this anyway, but especially if you have other users that might not understand the implications (children, etc).

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Has anyone been charged for things you DID NOT order?

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@Buba1 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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