Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Hallmark channel billing inquiry

I discovered that I was billed 59.99 yearly subscription instead of 4.99 a month for the channel very misleading, I am disabled on a fixed income, how do I get my money refunded now I will have over charges and fees on my account

1 REPLY 1\
Roku Employee
Roku Employee

Re: Hallmark channel

[post title changed to denote issue]


Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with your Roku account email address, along with your device serial number. I'll have a member of our Support team take a look and help get this straightened out for you.


Danny R.
Roku Forum Moderator
0 Kudos