Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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tamvoets
Level 7

Had to put new card info into ROKU and now my subscriptions are locked.

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One of my subscriptions became locked today(new billing period). I went to account and realized I had to put in new credit card information for ROKU. Now the subscription is locked, probably because of payment, but I have no way for it to be recharged with new card.  How do I get ROKU to charge again?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Had to put new card info into ROKU and now my subscriptions are locked.

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Hello @tamvoets

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Had to put new card info into ROKU and now my subscriptions are locked.

Jump to solution

Hello @tamvoets

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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