Accounts, Billing, & Orders

[AZ2]

Ive trying to contact these ppl for days,I still don't know if they will refund a subscription that I only watched for two days and the first seven was free

[AZ2]

Why can't u talk to a real person from this company

[RokuDanny-R · Accepted solution]

@AZ2 

Thanks for the inquiry.

Did you recently subscribe to a free trial on a channel? Did you cancel the subscription before the end of the trial to ensure you would not be charged? We highly recommend reviewing the terms for any trial, prior to signing up. 

If you need further assistance with your issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Edwill]

@RokuDanny-R 

I am currently having the same issue and you all need to respond to our email. I am really frustrated at this point and this has been going on for 3 days now. My "free trial" ends on Friday and I want this wrapped up before then!!!! SUPPORT REQUEST(3744390)

[Edwill]

@AZ2 Did they resolve your issue? I have currently been dealing with this nightmare since I checked my account Monday.

[RokuDanny-R]

@Edwill 

Thanks for the post.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that experiencing an issue.

Thanks,
Danny

[dorthydianeb]

I purchased hulu  not roko  and now i am being charged 8.99 plus 5.99 the 8.99 charge is not approved credit that amount

[RokuDanny-R]

@dorthydianeb 

Thanks for the post.

Do you have any other active subscriptions on your Roku account? Did you sign up for any free trials recently? We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see what active subscriptions you have on your Roku account.

Thanks,
Danny

[TMG]

This has recently happened to me too. I signed up for a 7 day Free Trial of the MLB app and once I found out from MLB that local games were blacked out I cancelled my subscription.

Not even 2 hours after signing up for it and they charged me a whole month during a 7 day free trial.

[RokuKariza-D]

Hey @TMG

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza