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laurwen22
Level 7

Hackers changed emails, still getting billed

My roku is essentially useless. All accounts have had the emails changed by hackers but I’m still getting charged for every month.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hackers changed emails, still getting billed

Hi @laurwen22

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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