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BeeMenlo
Level 7

HBO Subscription - I can't cancel through my online ROKU account.

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Greetings, I can't cancel HBO through online ROKU account. When trying to cancel my HBO subscription, every time I try I am asked why the cancellation, but I can't proceed beyond this. Hitting the x in the corner, just closes the window, and am back to where I was previously before the "reason". The reason for cancellation is that I am not seeing enough content that appeals to me. After putting in the reason, I can't get onto a page which will let me complete the cancellation. Does anyone have any guidance on this problem. Do I have reach out to HBO directly.

Thank you, Bee

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Subscription - I can't cancel through my online ROKU account.

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@BeeMenlo 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Subscription - I can't cancel through my online ROKU account.

Jump to solution

@BeeMenlo 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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