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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

HBO REFUND UPON HBO MAX SWITCH

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I added HBO MAX and was charged and paid . through ROKU yesterday. I was ALSO  subscribed to HBO as well.  I was billed Monday for the HBO subscription. 

I understood switching From HBO  to HBO MAX. I would be refunded the cost of the HBO subscription.  I canceled HBO today 1/13 because ur was. Still showing. How do I get my refund ??? 

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Level 18

Re: HBO REFUND UPON HBO MAX SWITCH

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https://www.hbo.com/about/contact-us

and https://www.hbo.com/max

---A problem clearly stated is a problem half solved---.

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Level 18

Re: HBO REFUND UPON HBO MAX SWITCH

Jump to solution

https://www.hbo.com/about/contact-us

and https://www.hbo.com/max

---A problem clearly stated is a problem half solved---.

View solution in original post

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Re: HBO REFUND UPON HBO MAX SWITCH

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I have been waiting for ROKU to "research" my refund since December 20.  I had HBO through the Roku channel, and I responded to their email ad promotion that said if you already have HBO through the Roku channel and then convert your subscription to HBO Max through Roku, they would "make it easy" for you and give you a prorated refund on the original HBO subscription.  So far, all they have done is charge me the full amount for both subscriptions, even though I subscribed to HBO Max and cancelled the regular HBO.  I have opened a ticket on this with Roku but they keep saying that it is "under review" and they will get back to me with an update.  It's been over 3 weeks, and nothing.  

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