@Omo
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Danny R.
Roku Forum Moderator