Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

HBO Now Subscription

I just installed a new Samsung 7 series TV and connected my Roku to it. My HBO now channel keeps asking me to renew my subscription, which I did not cancel. I followed through all the way to my subscriptions on Roku, which tells me I am subscribed, but still I cannot access HBO Now.

What do I do?

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1 REPLY 1\
Roku Employee
Roku Employee

Re: HBO Now Subscription


Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': They will be able further assist you.



Danny R.
Roku Forum Moderator
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