I just installed a new Samsung 7 series TV and connected my Roku to it. My HBO now channel keeps asking me to renew my subscription, which I did not cancel. I followed through all the way to my subscriptions on Roku, which tells me I am subscribed, but still I cannot access HBO Now.
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.