Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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sweetlorraine72
Level 7

HBO Max subscription is not listed on Roku Pay! Where is it???

I have a subscription to HBO Max that I signed up through the HBO Max web site on my computer. I then logged into the app channel on my TV. However, when I go to HBO Max to check on my billing and subscriptions, it tells me my billing information is through ROKU PAY. Okay fine. I go to my account on Roku and go the the "manage subscriptions" area but it is NOT listed. What if I wanted to cancel? Where the **bleep** is it? Come on! Please help! 

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2 Replies
makaiguy
Level 20

Re: HBO Max subscription is not listed on Roku Pay! Where is it???

From your Roku device's home page: Settings > System > About

The email address shown is the one associated with the Roku account to which your device is linked.  Is that the same address you used to log into your online account at https://my.roku.com ?

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MaryFranco
Roku Employee
Roku Employee

Re: HBO Max subscription is not listed on Roku Pay! Where is it???

Hi @sweetlorraine72,

Thanks for the inquiry.

If you subscribe through HBO max website it only means that your subscription is directly from the channel. 

For more information about how you can manage your subscription, please feel free to contact HBO Max directly here: https://help.hbomax.com/

Thanks,

Mary

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