Accounts, Billing, & Orders

[diane59]

I currently pay for HBO to AT&T Direct TV and I installed HBOMax on my Roku/TV last night and now Roku is asking me for $14.99/month - 

since I have HBO I do not need to pay for HBO Max 

please reconnect and enable  HBOMax to stream 

[RokuDanny-R]

@diane59 

Thanks for the inquiry.

Have you tried authenticating the HBO Max channel with your current subscription account information?

Please keep us posted what you find out.

Thanks,
Danny

[sgardos]

I have the same problem with verizon fios. Hbomax is included in my services and was told by fios that i have use hbomax through a streaming service )ie. Roku To get hbomax I had to sign up trail which makes no sense...I was never asked what my fios logon was. I have no intention of paying for hbomax..when i am currently paying for it. How do I get Roku to conceal this charge. Fios claims it is the streaming service that is responsible for this.

[renojim]

@sgardos, if you signed up for a trial you can cancel at https://my.roku.com/account/subscriptions .  If you don't cancel before the trial ends you will be charged.