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diane59
Level 7

HBO Max charge?

I currently pay for HBO to AT&T Direct TV and I installed HBOMax on my Roku/TV last night and now Roku is asking me for $14.99/month - 

since I have HBO I do not need to pay for HBO Max 

please reconnect and enable  HBOMax to stream 

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Max charge?

@diane59 

Thanks for the inquiry.

Have you tried authenticating the HBO Max channel with your current subscription account information?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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sgardos
Level 7

Re: HBO Max charge? Why are my charged for a service I am already being charged for

I have the same problem with verizon fios. Hbomax is included in my services and was told by fios that i have use hbomax through a streaming service )ie. Roku To get hbomax I had to sign up trail which makes no sense...I was never asked what my fios logon was. I have no intention of paying for hbomax..when i am currently paying for it. How do I get Roku to conceal this charge. Fios claims it is the streaming service that is responsible for this.

 

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renojim
Community Streaming Expert

Re: HBO Max charge? Why are my charged for a service I am already being charged for

@sgardos, if you signed up for a trial you can cancel at https://my.roku.com/account/subscriptions .  If you don't cancel before the trial ends you will be charged.

Roku Community Streaming Expert

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