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Milkman1963
Level 7

HBO MAX app Hacked on Roku-My Icon changed

I have a Roku TV and the HBO Max App. This month my profile was renamed by a hacker, what do I do to fix it?

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2 REPLIES 2\
Mike-E
Level 9

Re: HBO MAX app Hacked on Roku-My Icon changed

On a pc, go to your Roku account, change the password to something a hacker won't figure out, and confirm that it has YOUR proper email address associated with it.

Once you do all that, change things back to the way you like it.

 

p.s. Do NOT use a normal dictionary word as your new password! Add a few capital letters, some symbols, etc.

 

p.p.s. IF you also have a different password for HBO Max, change that one also. Don't make it the same one you use for Roku!

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RokuKariza-D
Roku Employee
Roku Employee

Re: HBO MAX app Hacked on Roku-My Icon changed

Hello @Milkman1963

I hope you're doing well.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to HBO Max Support to report the issue and get help. They can resolve the issue you are having with your account. 

You can contact them here: https://help.hbomax.com/

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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