Roku Community

esanch01 · ‎05-31-2020

I ordered a subscription and canceled before the new month started and I was charged for it. I called the CS number and it only leads me to a go-roku website that does not help. I will not order anything on Roku only Free channels for me since now they do not have anyone to get your money back from.

RokuDanny-R · ‎06-01-2020

@esanch01

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

makaiguy · ‎06-01-2020

Where did you find that CS (Customer Service?) number? The go-roku.com site is a bogus site not affiliated with roku.com

Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
Roku 2 XD, 3050X (collecting dust in a drawer)

RokuDanny-R · ‎06-01-2020

@esanch01

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Accounts, Billing, & Orders

Got charged for a cancelled subscriptin and there is no customer service for a refund.

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.