Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Got charged for a cancelled subscriptin and there is no customer service for a refund.

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I ordered a subscription and canceled before the new month started and I was charged for it. I called the CS number and it only leads me to a go-roku website that does not help. I will not order anything on Roku only Free channels for me since now they do not have anyone to get your money back from. 

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Roku Employee
Roku Employee

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.

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@esanch01 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.

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Where did you find that CS (Customer Service?) number? The go-roku.com site is a bogus site not affiliated with roku.com
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Roku Employee
Roku Employee

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.

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@esanch01 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.

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Trying to find out how can I get my money back for a transaction I did not authorize I did not authorize a transaction of $70 for fubotv to be on my thing and I don't even got fubotv

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Roku Employee
Roku Employee

Re: Got charged for a cancelled subscriptin and there is no customer service for a refund.

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@Johnb42_ 

Thanks for the inquiry.

As stated in my previous post, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Charged for cancelled subscription

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I had a britbox subscription payment due on Sept. 14; I cancelled the subscription on Sept. 12. and the subscription price was deducted from my bank account on Sept. 14 although I cancelled. It is now Sept. 19 and the funds have not been redeposited to my bank account. Please refund this amount immediately as every dollar counts during this pandemic. 

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Roku Employee
Roku Employee

Re: Charged for cancelled subscription

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@Pjjr 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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