Accounts, Billing, & Orders

[esanch01]

I ordered a subscription and canceled before the new month started and I was charged for it. I called the CS number and it only leads me to a go-roku website that does not help. I will not order anything on Roku only Free channels for me since now they do not have anyone to get your money back from. 

[makaiguy]

Where did you find that CS (Customer Service?) number? The go-roku.com site is a bogus site not affiliated with roku.com

[RokuDanny-R · Accepted solution]

@esanch01 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Johnb42_]

Trying to find out how can I get my money back for a transaction I did not authorize I did not authorize a transaction of $70 for fubotv to be on my thing and I don't even got fubotv

[RokuDanny-R]

@Johnb42_ 

Thanks for the inquiry.

As stated in my previous post, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Pjjr]

I had a britbox subscription payment due on Sept. 14; I cancelled the subscription on Sept. 12. and the subscription price was deducted from my bank account on Sept. 14 although I cancelled. It is now Sept. 19 and the funds have not been redeposited to my bank account. Please refund this amount immediately as every dollar counts during this pandemic. 

[RokuDanny-R]

@Pjjr 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny