Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Papilo438
Level 7
‎02-04-2021 10:45 AM

Got charged even though i canceled 5 months

I need a refund I got charged for an extra 5 months of showtime when I canceled it I just canceled it again I need a refund [personal information removed]

0 Kudos
Reply
2 REPLIES 2\
makaiguy
Community Streaming Expert
‎02-04-2021 04:32 PM

Re: Got charged even though i canceled 5 months

You have posted your phone number and email address in a public forum where scammer's, spammers, and  robo-callers can see them.  I'd suggest you press the three vertical dots at the upper right corner of your message and edit them out.

Log into your account at my.roku.com/account/subscriptions and make sure Showtime is not listed as an active subscription.  You can cancel from there if it is.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
RokuMary-F
Roku Employee
Roku Employee
‎02-06-2021 12:46 PM

Re: Got charged even though i canceled 5 months

Hi @Papilo438,

 

We appreciate your contact.

 

As mention by @makaiguy, when providing personal information, please send that information through a private message (PM) as we highly recommend not posting personal information in a public place. 

 

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

 

Thanks,

Mary

0 Kudos
Reply