You have posted your phone number and email address in a public forum where scammer's, spammers, and robo-callers can see them. I'd suggest you press the three vertical dots at the upper right corner of your message and edit them out.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
As mention by @makaiguy, when providing personal information, please send that information through a private message (PM) as we highly recommend not posting personal information in a public place.
For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.