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Papilo438
Level 7
‎02-04-2021 10:45 AM

Got charged even though i canceled 5 months

I need a refund I got charged for an extra 5 months of showtime when I canceled it I just canceled it again I need a refund [personal information removed]

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2 REPLIES 2\
makaiguy
Community Streaming Expert
‎02-04-2021 04:32 PM

Re: Got charged even though i canceled 5 months

You have posted your phone number and email address in a public forum where scammer's, spammers, and  robo-callers can see them.  I'd suggest you press the three vertical dots at the upper right corner of your message and edit them out.

Log into your account at my.roku.com/account/subscriptions and make sure Showtime is not listed as an active subscription.  You can cancel from there if it is.

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuMary-F
Roku Employee
Roku Employee
‎02-06-2021 12:46 PM

Re: Got charged even though i canceled 5 months

Hi @Papilo438,

 

We appreciate your contact.

 

As mention by @makaiguy, when providing personal information, please send that information through a private message (PM) as we highly recommend not posting personal information in a public place. 

 

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

 

Thanks,

Mary

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