Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Got charged even though i canceled 5 months

I need a refund I got charged for an extra 5 months of showtime when I canceled it I just canceled it again I need a refund [personal information removed]

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2 Replies
Level 20

Re: Got charged even though i canceled 5 months

You have posted your phone number and email address in a public forum where scammer's, spammers, and  robo-callers can see them.  I'd suggest you press the three vertical dots at the upper right corner of your message and edit them out.

Log into your account at and make sure Showtime is not listed as an active subscription.  You can cancel from there if it is.


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Roku Employee
Roku Employee

Re: Got charged even though i canceled 5 months

Hi @Papilo438,


We appreciate your contact.


As mention by @makaiguy, when providing personal information, please send that information through a private message (PM) as we highly recommend not posting personal information in a public place. 


For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.




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