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That's odd. I just went to the link @RokuMary-F provided and used the form there. It worked for me.
You may want to log out of Roku on your browser, close your browser, restart your computer, then try again. You'll want to log in to Roku when you go to that page. Be sure you are logged in by checking the account icon on the top left.
DBDukes http://www.mystreaminglife.com/ Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." Note: I am not a Roku employee.