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Blowme
Level 7

Got billed can’t watch the show

Got billed 14.99 for season 1 of yellow stone watched episode 1 and can’t watch anymore without paying more I need help

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6 REPLIES 6\
mikey-pro
Level 7

Re: Got billed can’t watch the show

I just got a subscription to ESPN+ to watch local sports like the REDSOX and when I go there I am being blacked out. This was not advertised  during the application when they asked for my zip number.

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makaiguy
Community Streaming Expert

Re: Got billed can’t watch the show

Responding to @mikey-pro -- Local blackouts are required by the various sports organizations.  You can try to take this up with ESPN+ but there's not much they can do about it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Roku Employee
Roku Employee

Re: Got billed can’t watch the show

@Blowme

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Got billed can’t watch the show

@Blowme-- You're talking about the Yellowstone series with Kevin Kosner, right, not one of the several nature series or about Yellowstone National Park?

I see this can be streamed via Prime Video for $14.99, and maybe some others.  Which service did you purchase this from?  I suspect you need to log into that service to connect to your subscription.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Shanetta
Level 7

Re: Got billed can’t watch the show

I need help I have been getting charged for months and didn’t know I sold my ruku TV I can’t get in contact with a customer service rep please email me if u know anything

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renojim
Community Streaming Expert

Re: Got billed can’t watch the show

@Shanetta, edit your post and remove your email address.  The only one that's going to email you is a scammer.

Try https://support.roku.com/contactus or call Roku at (816) 272-8106 and choose option 1.

Roku Community Streaming Expert

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