Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Benjisauce
Level 7

Got Charged for Warnermedia DEUS. I didn't buy that.

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I was checking my bank account and saw that I was charged 14.99 from POS Roku for Warnermedia DEUS, when I checked my invoices, nothing was charged.  But it charged my card. I'm confused about it, can y'all help?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Got Charged for Warnermedia DEUS. I didn't buy that.

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Hi @Benjisauce

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Got Charged for Warnermedia DEUS. I didn't buy that.

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Hi @Benjisauce

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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DBDukes
Community Streaming Expert

Re: Got Charged for Warnermedia DEUS. I didn't buy that.

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@Benjisauce 

One bit of additional information you'll want to look up, in addition to taking the steps @RokuKariza-D suggested ...

Go to https://my.roku.com/ and log in. Then click on the Manage your subscriptions link. If there is a subscription listed, you'll want to go ahead and cancel that, and work with Roku to figure out what happened.

However, if there's no subscription listed, then Roku didn't bill you, and it's some scammer providing the name Roku in the text description of the credit card charge. This is a popular scam with some criminals, and you'll need to work with your bank/credit card company to determine who actually billed you. Don't wait, as you may have limited time to get satisfaction through the bank and get your money back.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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