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thomsenb
Level 7

Getting charged for the Roku Channel

I am getting a charge on my credit cared for "The Roku Channel" for 11.54.  This is a recurring charge (i've already told my credit card company that this is fraudulent)

What is this charge?  I have no subscriptions listed on my Roku account.  

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AvsGunnar
Level 9

Re: Getting charged for the Roku Channel

If you have already navigated to your Roku Account dashboard and confirmed there are no subscriptions, then it as you suspected, most likely a fraudulent charge.  There is no charge for the Roku Channel or Roku platform as a whole. There are no activation, setup, or maintenance fees.  Also, look under Purchase History.  These are the two locations for Roku charges.  

https://my.roku.com/account  - login to check subscriptions and Purchase History.

https://support.roku.com/contactus/   - Billing.  Another way to confirm with Roku.

Would definitely let your credit card know this an unapproved/fraudulent charge upon confirmation.  They have the details regarding point of sale and can end this recurring charge.  

 

 

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