Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Dustin656
Level 7

Getting charged for hulu through roku even though I dont have a roku account.

I keep getting charge $11.99 per month for Roku for Hulu even though I've never had a roku account. I couldn't get help from hulu and I cant get any help on the live chat because I don't the roku account that it is on. I dont feel like having to pay even more money to put a stop order in so a refund would be good. I have the car numbers registered to my bank account so if it could be tracked and stopped I would be very grateful.

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Getting charged for hulu through roku even though I dont have a roku account.

Hi @Dustin656,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

 

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Dustin656
Level 7

Re: Getting charged for hulu through roku even though I dont have a roku account.

When I select all of the options it says that there are 0 invoices available.

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