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Amanda23
Level 7

Getting charge when I don't have a Roku device

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I don't have have a roku device and I keep getting billed trying to call you guys and nobody answers and I'm going through my bank to cancel 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Getting charge when I don't have a Roku device

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@Amanda23 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Getting charge when I don't have a Roku device

Jump to solution

@Amanda23 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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