Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Getting billed for a service I don’t have!

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This is the second time I post about this and no help! I’m still getting billed for BET+ which I don’t have access to anymore! I don’t have access to my Roku at all and I have posted about this matter and nothing has been done! I need my refund for the past TWO months that got charged! I have the bank statements as well!! Resolve this!

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Level 18

Re: Getting billed for a service I don’t have!

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You're not going to get a resolution in this "community".  All you're going to get is the following boilerplate:

"Thanks for the inquiry.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you." [sic]

At some point it will ask you to login.  Use your forum login if you don't have your Roku account login anymore.

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Level 18

Re: Getting billed for a service I don’t have!

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You're not going to get a resolution in this "community".  All you're going to get is the following boilerplate:

"Thanks for the inquiry.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you." [sic]

At some point it will ask you to login.  Use your forum login if you don't have your Roku account login anymore.

View solution in original post

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Level 7

Re: Getting billed for a service I don’t have!

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I just got charged for a year subscription of espn+ without ever subscribing to it. I cannot manage to find a way to resolve this. Some one needs to reach out to me ASAP to resolve this as I should not have to pay for something I didn’t sign up for or choose. I will provide any info needed on my end and it was immediately canceled once I received the email about being billed for this. I already removed my payment method from the device to ensure Roku does not manage to do this again. There is also no way to get ahold of anyone Thur a phone call. This seems like a scam!

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Roku Employee
Roku Employee

Re: Getting billed for a service I don’t have!

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@Subbi03wrx 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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