Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 19

General Roku Account & Billing Help

Please be aware that there is never a change to create a Roku account, activate a Roku device, or for customer support. See more information here.

For more information regarding keeping your Roku account secure please visit our support page.

Roku Account

A free Roku account is required to set up your streaming experience, and give you access to Roku services. This is required in order to link a device, set up channel subscriptions, purchase or rent content, etc. 

For more information about managing your Roku account including:

  • Updating your personal account information
  • Managing your channel subscriptions, including refunds or billing questions such as duplicate charges
  • Account PIN management, including adding, changing, or removing a PIN
  • Adding or removing a linked device
  • Viewing your purchase history, and updating/changing your payment method

Please feel free to check out our support pages below:

What is a Roku Account?
How do I create a Roku® account?
How do I change the email address or password for my Roku account?
How do I access my Roku account if I forgot my email address or password?
How do I update or remove the payment method for my Roku account?
How do I create or update the PIN (Personal Identification Number) for my Roku account?

If you need any additional help with a billing, subscription, or order-related issue/question, you'll need to reach out to our support team directly for more help here