Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Kkforbes
Level 7

Frustrated please help

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Hi everyone! I recently purchased a Roku knowing nothing about them. I haven’t noticed that a charge for $70 keeps getting added to my account for the past two months for an app called Fubo. I never purchased this app or have I even heard of that and when I reach out to the Roku people I’m unable to get a live person. I am the only one in my house and positive I never signed up for this service

please help I am highly frustrated with the company at this point and the way they are choosing to handle this.

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renojim
Community Streaming Expert

Re: Frustrated please help

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You may have unwittingly started a 7-day trial when you first set up your Roku which automatically subscribed you since it wasn't cancelled.  Check your subscriptions at:

https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Strega
Level 16

Re: Frustrated please help

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Have you logged into your Roku account and checked your subscriptions there?

It should show up there and you should be able to end it. (Though probably not get money back for the past months.)

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renojim
Community Streaming Expert

Re: Frustrated please help

Jump to solution

You may have unwittingly started a 7-day trial when you first set up your Roku which automatically subscribed you since it wasn't cancelled.  Check your subscriptions at:

https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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