Thanks for the post.
We highly recommend reviewing the terms for any trial, prior to signing up.
If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Thanks for the post.
Did you cancel your subscription before the free trial ended? We highly recommend reviewing the terms for any trial, prior to signing up.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
I wanted to try the free month of CBS streaming that was being offered during the pandemic. I shoulda gone through Amazon but decide to do it on Roku. When the free month was over I was sure I cancelled as I always do so totally flabbergasted I've been charged for 3 months!!! Roku never sent an email or verification for the monthly charges, they just charged my credit card, who does that? I haven't watched anything on CBS Streaming since the date I cancelled not wanting any charges.
Never again, Roku. Accessing my credit card and not telling me you're doing it. Shame on you!!! Shame!!!
Thanks for the post.
We highly recommend reviewing the terms for any trial, prior to signing up.
If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Mick 1313... I totally agree with you... Same thing happened to me... They have the same cookie cutter response and just copy and paste it into their reply to everyone... They don't care... The only way to get around this is to dispute all charges with your credit card company and sell all your Roku devices on ebay and get rid of Roku altogether... There are other streaming boxes out there just as good if not better. Hope you get a decent response, but don't hold your breath.
I did dispute the charge with my bank and have gone back and forth with Roku. Finally got my refund though.
blem. Tried to watch a show for a one time event, told me I had a free trial. It lasted 45 minutes. Then I see I have been getting charged for this channel for months. Such **bleep**. No refund? How you get away with that when I NEVER authorized the use of my card? This is why a company with real people is so much better. I can't believe they can get away with this, so I am going to fight it too.
Thanks for the post.
Did you cancel your subscription before the free trial ended? We highly recommend reviewing the terms for any trial, prior to signing up.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,
Danny
Consider a different course of action. Do business directly only with individual apps, not Roku itself.
I have only 1 app I pay out of my pocket. CBS All Access. I keep their Contact Phone # in my phone. I pay for their subscription directly on their own Website Then my bank text me back immediately of the transfer of funds to CBS itself. The rest (freebies) I email them directly The issues are always taken cared of within 24 hours. .
Don't waste your valuable time. Deal direct with the app itself, rather than middlemen.
Especially with Free Trials. They have a limited time frame that you can cancel without penalty. So it's even more important you don't waste time waiting for someone to help- that might not be able to do anything. Roku is responsible for their actual device, their OS, and their technology. Apps usually are quite separate except for Roku sponsored ones like the Roku Channel.
Exactly. It’s extremely deceiving. The same thing just happened to me. I was search random shows and came across one that I thought might work. It stated ”free 7 day trial” so I figured why not. The show was not what I expected and nothing of interest was available. I went through my emails a little later and saw I was actually charged! Luckily I realized the same day unlike some that have gone months.
The reply that looks automatically generated by Danny (Roku) makes it sound like everyone is just forgetting to cancel. I’m talking about offering a free trial when in fact one’s not eligible. Then charging! It’s a really sleazy practice. I’ve been a customer for 10 years or so, 6 devices. and I chose using roku over my smart TVs. I’m going to rethink that. I’m so annoyed. I feel scammed. Of course Roku makes it almost impossible to reach them and as another stated, they have a strict no refund policy. It’s absurd.