Definitely call/message them! Only because sometimes emails like that can be potential phishing scams. But if it’s legitimate and they are trying to charge you for something you didn’t order, just keep going back and forth with them about it. It’ll be frustrating but it’ll work out.
yes, it was listed as a subscription. i was just now able to cancel it. Earlier, I also had been subscribed w/o my knowledge to Hulu which i also just now cancelled as I couldn't figure out how to do it before. what a rip-off. I just emailed roku support to learn how i can permanently prevent any future subscriptions w/o my knowledge.
Hey Roku Dan, your suggestion doesn't work because when I try to contact support, it says my device - purchased in September 2021 - has no support available.
I was promised 30-day free trial of Discovery+ with purchase and this was not provided. In Roku, it's only their standard 7-day trial Discovery+ offers on its website and everywhere else. I contacted Discovery+ - which actually has customer support - and they said to contact Roku - which is impossible - because it was a Roku promo.