Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Free subscriptions

Sling TV as well as HBO is offering a 30-day trial during this time they said nothing was supposed to be done did you get this why do I have to give my information in order to access this channel when they said do nothing this How can I get these channels for free

4 Replies
Highlighted
Roku Employee
Roku Employee

Re: Free subscriptions

@Sassylady 

Thanks for the inquiry.

We highly recommend reviewing the terms for any trial, prior to signing up.

For more information, we recommend reaching out HBO here: https://www.hbo.com/about/contact-us


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: Free subscriptions

Crave has a free 30 subsription but Roku has charged me $9.99 on May 1, 2020. I have also contact Crave customer support who agreed to the free subscription and for a refund.

I would like the amount charged incorrectly refunded.

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Free subscriptions

@Rockstar12 

Thanks for the note.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Highlighted
Level 7

Re: Free subscriptions

Thank you for your assistance Juan. I have received the payment

0 Kudos