Accounts, Billing, & Orders

[ohcheap1]

Hi and Happy Thanksgiving to all!!  I am interested in taking advantage of the $49 Roku Ultra but in the advertisement it says "purchase of all players comes with free shipping" but during check out it is charging me? Is there a code I should be entering? I really dont want to miss out on this. Please respond with how I can get free shipping.

Thank You!

[Goucherboy]

Same thing happened to me. I went ahead and ordered anyway. Didn't want to miss out on the offer. I will contact customer support after the player arrives. It does state "while supplies last".

[Jodi2]

I just had the same problem but I can't find phone number for Roku support.

[Jcvp]

I had the same issue and cannot find any phone number

[RokuDanny-R]

@Jcvp @ohcheap1 @Jodi2 @Goucherboy 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address used to place your order, along with the order number(s). I'll continue to assist you from there.

Thanks,
Danny

[Goucherboy]

Got an email from Roku that said the shipping charge would be refunded. Was charged by mistake.

[RokuDanny-R]

@Goucherboy 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address used to place your order, along with the order number(s). I'll continue to assist you from there.

Thanks,
Danny

[Redhawk21]

I just ordered my Roku Ultra for $79.00 and it said free shipping. Then it charged me over $13.00 for shipping

[RokuDanny-R]

@Redhawk21

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny