Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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ohcheap1
Level 7

Free shipping not appearing on bill?

Hi and Happy Thanksgiving to all!!  I am interested in taking advantage of the $49 Roku Ultra but in the advertisement it says "purchase of all players comes with free shipping" but during check out it is charging me? Is there a code I should be entering? I really dont want to miss out on this. Please respond with how I can get free shipping.

Thank You!

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8 REPLIES 8\
Goucherboy
Level 7

Re: Free shipping not appearing on bill?

Same thing happened to me. I went ahead and ordered anyway. Didn't want to miss out on the offer. I will contact customer support after the player arrives. It does state "while supplies last".

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Jodi2
Level 7

Re: Free shipping not appearing on bill?

I just had the same problem but I can't find phone number for Roku support.
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Jcvp
Level 7

Re: Free shipping not appearing on bill?

I had the same issue and cannot find any phone number
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RokuDanny-R
Roku Employee
Roku Employee

Re: Free shipping not appearing on bill?

@Jcvp @ohcheap1 @Jodi2 @Goucherboy 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address used to place your order, along with the order number(s). I'll continue to assist you from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Goucherboy
Level 7

Re: Free shipping not appearing on bill?

Got an email from Roku that said the shipping charge would be refunded. Was charged by mistake.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Free shipping not appearing on bill?

@Goucherboy 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address used to place your order, along with the order number(s). I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Redhawk21
Level 7

Re: Free shipping not appearing on bill?

I just ordered my Roku Ultra for $79.00 and it said free shipping. Then it charged me over $13.00 for shipping

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RokuDanny-R
Roku Employee
Roku Employee

Re: Free shipping not appearing on bill?

@Redhawk21

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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