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HBerry
Level 7

Free Trial but charged $1.00 ???? What is this?

I received an email saying you can get a free trial to showtime just hit the link below.

I decided I would try showtime FREE as they advertised and now I see a $1.00 charge.  What is that all about?

 

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Free Trial but charged $1.00 ???? What is this?

Hi @HBerry

Thanks for reaching out here in the Community!

Please be advised the $1 is not an actual charge. It's an authorization hold to confirm your payment method linked to Roku Pay is valid. You may see authorization holds when you:

  • Add or update your method of payment
  • Purchase a paid, recurring subscription
  • Sign up for a free trial subscription

For more information, you can visit this link: Why do I see a $1.00 charge on my credit or debit card?

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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kac4
Level 8

Re: Free Trial but charged $1.00 ???? What is this?

I have received the $1.06 charge twice.  According to this topic and another  Q?A location on this site, it is a "hold".  I have been CHARGED this amount.  It has not been returned to my account as a "hold" should be.  Why am I getting charged this amount?  When am I supposed to get it back?

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HDMIGuy
Level 13

Re: Free Trial but charged $1.00 ???? What is this?

Login to your Roku account on a computer or phone.  My best guess is you subscribed to something for 99 cents like a screensaver and with taxes the charge is $1.06   A hold would be for $1.00 not $1.06

kac4
Level 8

Re: Free Trial but charged $1.00 ???? What is this?

HDMIguy,

  Thanks!  The mystery has been solved!  It is a charge on my account...for Shudder.  Since I thought it was free, I didnt think to check my account for additional charges.  Thanks again for your suggestion/help.

Have a Merry Christmas!