Accounts, Billing, & Orders

[mad_consumer]

From the community posts It look like roku and their partners  need to stop their predatory  charging  practices of peoples credit cards , during loading of their software.

[Mupanda]

Hello,

I would like to know why I have been over charge on debit card? and can made twice in a same week or month. I never authorized those payment and I would like to be reimbursed the money you been charging me without my consent.

This not right.

[DBDukes · Accepted solution]

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@mad_consumer wrote:

From the community posts It look like roku and their partners  need to have a class action suit placed against them to stop their predatory  charging  practices of peoples credit cards , during loading of their software. I  will make a formal complaint to the FCC or whom ever regulates them.

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Have you gone to https://my.roku.com/ logged in and gone to Manage your subscriptions or View your purchase history and verified there are charges there?

If not, it's not Roku that charged you. It may be worth noting that an entity charging a credit card can put whatever description they want. Scammers will put reputable companies' names in the description to throw people off. The bank can assist with finding the actual merchant that charged the card.

Now, if there were charges listed on those pages, you should respond and Roku can help research and determine how they came to be applied.

@Mupanda You want to read this, too.

[Strega]

By the way, if you want to create a Roku account without any payment method, just create your account at https://my.roku.com/signup/nocc

I originally set mine up that way and it worked fine.  Later I decided I wanted to pay for something through Roku and I added a payment method to my account at that time.

[C_I]

Exactly, I've made those points before. Call the number on the back of your card. Tell them you want to report a fraudulent charge. They will cancel the card and make you cut your card up and after 10 days of investigating and they determine that you aren't the one who committed the fraud, they will send you a new card. 

[Daisy1213]

Anyone else getting randomly charged from Roku on subscriptions you don’t even have? 

[Dun57]

I have been charged for Disney plus on Roku premium and I don’t have it. I have no subscription or purchase for anything but 85 dollars from my disability benefits account card has been taken out and I never purchased a thing. I’m sure it is fraudulent and I need a refund immediately to pay for bills. 

[Philo7]

I am having the same problem with ROKU charging me for CBS Interactive @ $9.99 month. It is not on my Purchase History - so there is no way I can remove it via support.Roku.com. This is predatory fraudulent billing practices. I think all of us should consider a class action again ROKU if they continue to refuse to address this issue. 

[RokuDanny-R]

@Dun57 @Philo7 @Daisy1213 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny