Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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mad_consumer
Level 7

Fraudulent charging of my Credit card for a subscription

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From the community posts It look like roku and their partners  need to stop their predatory  charging  practices of peoples credit cards , during loading of their software.

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DBDukes
Community Streaming Expert

Re: Fraudulent charging of my Credit card for a subscription

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@mad_consumer wrote:

From the community posts It look like roku and their partners  need to have a class action suit placed against them to stop their predatory  charging  practices of peoples credit cards , during loading of their software. I  will make a formal complaint to the FCC or whom ever regulates them.


Have you gone to https://my.roku.com/ logged in and gone to Manage your subscriptions or View your purchase history and verified there are charges there?

If not, it's not Roku that charged you. It may be worth noting that an entity charging a credit card can put whatever description they want. Scammers will put reputable companies' names in the description to throw people off. The bank can assist with finding the actual merchant that charged the card.

Now, if there were charges listed on those pages, you should respond and Roku can help research and determine how they came to be applied.

@Mupanda You want to read this, too.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

View solution in original post

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8 REPLIES 8\
Mupanda
Level 7

Re: Fraudulent charging of my Credit card for a subscription

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Hello,

I would like to know why I have been over charge on debit card? and can made twice in a same week or month. I never authorized those payment and I would like to be reimbursed the money you been charging me without my consent.

This not right.

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DBDukes
Community Streaming Expert

Re: Fraudulent charging of my Credit card for a subscription

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@mad_consumer wrote:

From the community posts It look like roku and their partners  need to have a class action suit placed against them to stop their predatory  charging  practices of peoples credit cards , during loading of their software. I  will make a formal complaint to the FCC or whom ever regulates them.


Have you gone to https://my.roku.com/ logged in and gone to Manage your subscriptions or View your purchase history and verified there are charges there?

If not, it's not Roku that charged you. It may be worth noting that an entity charging a credit card can put whatever description they want. Scammers will put reputable companies' names in the description to throw people off. The bank can assist with finding the actual merchant that charged the card.

Now, if there were charges listed on those pages, you should respond and Roku can help research and determine how they came to be applied.

@Mupanda You want to read this, too.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Strega
Level 17

Re: Fraudulent charging of my Credit card for a subscription

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By the way, if you want to create a Roku account without any payment method, just create your account at https://my.roku.com/signup/nocc

I originally set mine up that way and it worked fine.  Later I decided I wanted to pay for something through Roku and I added a payment method to my account at that time.

C_I
Level 13

Re: Fraudulent charging of my Credit card for a subscription

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Exactly, I've made those points before. Call the number on the back of your card. Tell them you want to report a fraudulent charge. They will cancel the card and make you cut your card up and after 10 days of investigating and they determine that you aren't the one who committed the fraud, they will send you a new card. 

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Daisy1213
Level 7

Random charges from subscriptions

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Anyone else getting randomly charged from Roku on subscriptions you don’t even have? 

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Dun57
Level 7

Re: Fraudulent charging of my Credit card for a subscription

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I have been charged for Disney plus on Roku premium and I don’t have it. I have no subscription or purchase for anything but 85 dollars from my disability benefits account card has been taken out and I never purchased a thing. I’m sure it is fraudulent and I need a refund immediately to pay for bills. 

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Philo7
Level 8

Re: Fraudulent charging of my Credit card for a subscription

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I am having the same problem with ROKU charging me for CBS Interactive @ $9.99 month. It is not on my Purchase History - so there is no way I can remove it via support.Roku.com. This is predatory fraudulent billing practices. I think all of us should consider a class action again ROKU if they continue to refuse to address this issue. 

RokuDanny-R
Roku Employee
Roku Employee

Re: Fraudulent charging of my Credit card for a subscription

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@Dun57 @Philo7 @Daisy1213 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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