Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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mad_consumer
Level 7

Fraudulent charging of my Credit card for a subscription

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From the community posts It look like roku and their partners  need to stop their predatory  charging  practices of peoples credit cards , during loading of their software.

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DBDukes
Community Streaming Expert

Re: Fraudulent charging of my Credit card for a subscription

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@mad_consumer wrote:

From the community posts It look like roku and their partners  need to have a class action suit placed against them to stop their predatory  charging  practices of peoples credit cards , during loading of their software. I  will make a formal complaint to the FCC or whom ever regulates them.


Have you gone to https://my.roku.com/ logged in and gone to Manage your subscriptions or View your purchase history and verified there are charges there?

If not, it's not Roku that charged you. It may be worth noting that an entity charging a credit card can put whatever description they want. Scammers will put reputable companies' names in the description to throw people off. The bank can assist with finding the actual merchant that charged the card.

Now, if there were charges listed on those pages, you should respond and Roku can help research and determine how they came to be applied.

@Mupanda You want to read this, too.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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Mupanda
Level 7

Re: Fraudulent charging of my Credit card for a subscription

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Hello,

I would like to know why I have been over charge on debit card? and can made twice in a same week or month. I never authorized those payment and I would like to be reimbursed the money you been charging me without my consent.

This not right.

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DBDukes
Community Streaming Expert

Re: Fraudulent charging of my Credit card for a subscription

Jump to solution

@mad_consumer wrote:

From the community posts It look like roku and their partners  need to have a class action suit placed against them to stop their predatory  charging  practices of peoples credit cards , during loading of their software. I  will make a formal complaint to the FCC or whom ever regulates them.


Have you gone to https://my.roku.com/ logged in and gone to Manage your subscriptions or View your purchase history and verified there are charges there?

If not, it's not Roku that charged you. It may be worth noting that an entity charging a credit card can put whatever description they want. Scammers will put reputable companies' names in the description to throw people off. The bank can assist with finding the actual merchant that charged the card.

Now, if there were charges listed on those pages, you should respond and Roku can help research and determine how they came to be applied.

@Mupanda You want to read this, too.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

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Strega
Level 15

Re: Fraudulent charging of my Credit card for a subscription

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By the way, if you want to create a Roku account without any payment method, just create your account at https://my.roku.com/signup/nocc

I originally set mine up that way and it worked fine.  Later I decided I wanted to pay for something through Roku and I added a payment method to my account at that time.

C_I
Level 12

Re: Fraudulent charging of my Credit card for a subscription

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Exactly, I've made those points before. Call the number on the back of your card. Tell them you want to report a fraudulent charge. They will cancel the card and make you cut your card up and after 10 days of investigating and they determine that you aren't the one who committed the fraud, they will send you a new card. 

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