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Jamihicks14
Level 7

Fraudulent charges on checking account

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For the last few months I have received a charge from Roku Disney. I have no account with Roku or Disney. I can not find a number to contact to have this resolved. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Fraudulent charges on checking account

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Hello @Jamihicks14

Thanks for posting here in the Community.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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makaiguy
Community Streaming Expert

Re: Fraudulent charges on checking account

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@Jamihicks14-

If you have neither a Roku or Disney account then these must be charges from a scammer masquerading as Roku.

I'd suggest challenging these charges with the bank or credit card company that is reporting them.  Your financial institution will be able to track them back to their actual origin.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Fraudulent charges on checking account

Jump to solution

Hello @Jamihicks14

Thanks for posting here in the Community.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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