Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Dangdude
Level 7

Fraudulent account report

Someone used my email address to sign up for an account.  Pretty sure it's fraudulent because his name (as entered) is **bleep** Dude.  The account is 485229b4-eeef-11ea-84cc-0242ac110005.

1. Please remove my email address from this account--its mine, not his, as proven by the fact that I just changed his password (and logged him out of all his devices) to sign into this community forum to complain to you.

2. Require email verification before sending Lord-Knows-Who billing and payment information.

3.  I'd bet a burrito this entire account is fraudulent.  **bleep** Dude doesn't sound like a very trustworthy guy.  Recommend taking a hard look at the name and address on the credit card.

4. Add a way to report fraud or email adress theft on the website without me literally having to steal the account to login only to be able to report I never signed up.

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3 Replies
DBDukes
Level 15

Re: Fraudulent account report

Since someone had to have access to the email address to complete the sign-up process, whoever did it had access to your email account. You might want to change your email account password.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Dangdude
Level 7

Re: Fraudulent account report

Are you sure email access is verified when creating a new account?  Or is only the entered CC pinged?

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Dangdude
Level 7

Re: Fraudulent account report

What I'm saying is please test this assumption with a newly created email address and brand new roku account.  I think you'll find no verification of entered email access is required (or I would have seen it). This is one of my complaints.  I'll change my password but this email address gets several verification emails from attempted login hacking to other companies / sites every year.  I just ignore them.  In contrast, Roku's lazy signup process effectively gifted me someone else's subscription.   Also, if this guy is real, I feel sorry that his first name is literally a four letter cuss word.

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