Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Dawn2255
Level 7

Fraudulent Charges

I don’t have roku or a roku account and I’m being charged on my bank account. And can’t find anyway or anyone to help with this issue

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2 REPLIES 2\
Strega
Level 15

Re: Fraudulent Charges

From your description, it sounds like either the biller is not really Roku, or someone has your credit card number and used it to create a roku account.  In either case, I'd just report the fraudulent charge to the bank.  They'll remove it, and will probably give you a new number so that whoever has your old one can't keep using it.

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RokuMary-F
Roku Employee
Roku Employee

Re: Fraudulent Charges

Hi @Dawn2255,

Thanks for the post.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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