Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Dawn2255
Level 7

Fraudulent Charges

I don’t have roku or a roku account and I’m being charged on my bank account. And can’t find anyway or anyone to help with this issue

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3 REPLIES 3\
Strega
Level 17

Re: Fraudulent Charges

From your description, it sounds like either the biller is not really Roku, or someone has your credit card number and used it to create a roku account.  In either case, I'd just report the fraudulent charge to the bank.  They'll remove it, and will probably give you a new number so that whoever has your old one can't keep using it.

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RokuMary-F
Roku Employee
Roku Employee

Re: Fraudulent Charges

Hi @Dawn2255,

Thanks for the post.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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jddealer
Level 7

Re: Fraudulent Charges and bad service

had 2 recurring charges that roku refused to determine why unknown email addresses were using my card to charge for services. Rather than fix it they required me to get the cc co involved who had me issue a fraud complaint, cancelled my card, refund the fraud charges, and make me give new numbers to all my recurring charges. Then next month when the they try to charge my account and get hit with the charge backs, they will have to contact the users to get the correct card anyway. After I sent them a dissatisfied comment and laid out the situation, THEN they said the would review it....too little too late.

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