Accounts, Billing, & Orders

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Level 7

Fraud

So someone has set up up an account using my credit card. I don't have a Roku enabled tv so I can't cancel it that way. And I don't know the ail because it's not mine. So how do I cancel the subscription hen I can't talk to a live person??. And I'm continuing to get charged????????

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1 Reply
Roku Employee
Roku Employee

Re: Fraud

@Wodsman 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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