Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7


So someone has set up up an account using my credit card. I don't have a Roku enabled tv so I can't cancel it that way. And I don't know the ail because it's not mine. So how do I cancel the subscription hen I can't talk to a live person??. And I'm continuing to get charged????????

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Fraud


Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able further assist you.


Danny R.
Roku Forum Moderator
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