Accounts, Billing, & Orders

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LaurenMahlich
Level 7

Forgot Email and password

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Hi! So i set up my moms roku a few years ago but the email i used is really old. I no longer have access to it and i need to reset the password.

Can i change the email on the roku? I really need to change the email for this roku.

I hope to get answers quickly 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Email

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@LaurenMahlich 

Thanks for the inquiry.

If you no longer has access to the email on the Roku account and do not remember the password, you will need to reach out to our Support team for further assistance in retrieving that account information. You can reach our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 20

Re: Email

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You're going to have to do a factory reset of the roku, sign up with a new account via new email address. 

 

settings> system> advanced system settings> factory reset> follow prompts

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: Email

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@LaurenMahlich 

Thanks for the inquiry.

If you no longer has access to the email on the Roku account and do not remember the password, you will need to reach out to our Support team for further assistance in retrieving that account information. You can reach our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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