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Markc77
Level 7

Find out what email address is linked to my device

How do I find out what email address is linked to my roku device?

I've had the account for years and forgotten what email addy I used,I wanted to add Discovery+ but can't sign in to add the channel.

I've gone to settings>system>about but where the email addy should be it says Now Account-Not Available.

I'm tempted to just cancel the whole lot and get a new device but thought I'd ask first.

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4 REPLIES 4\
andyross
Level 16

Re: Find out what email address is linked to my device

You don't have to replace it. At worst, you would just need to do a factory reset and then link it to a new account.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Find out what email address is linked to my device

@Markc77 

Thanks for the post.

If you have forgotten your Roku account email address, we would recommend taking a look at the information provided by our Support page here: How do I access my Roku® account if I forgot my email address or password?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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renojim
Community Streaming Expert

Re: Find out what email address is linked to my device

Is this a NOW TV box powered by Roku?  If so, you won't be able to link it to a Roku account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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DBDukes
Community Streaming Expert

Re: Find out what email address is linked to my device


@Markc77 wrote:

How do I find out what email address is linked to my roku device?

I've had the account for years and forgotten what email addy I used,I wanted to add Discovery+ but can't sign in to add the channel.

I've gone to settings>system>about but where the email addy should be it says Now Account-Not Available.

I'm tempted to just cancel the whole lot and get a new device but thought I'd ask first.


It says "Now Account?" Is this a Roku device? Or is it a Now TV device powered by Roku?

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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