Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Fandango Now purchase is not coming through

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I purchased a movie through my roku TV from fandangonow and it has been charged to me but has not shown up in my library to watch it. Called fandango they told me to contact roku can I get a refund or my movie. 

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Level 7

Re: purchase is not coming through

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same issue here, and I've ordered dozens of movies this way over the last couple years without incident.

You have to send a screenshot of your email receipt from Roku to Fandango (help@mgo.com) for help granting access to the movie to your account

Even then it took a rather ridiculous amount of time to fix for a $6 purchase.

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7 Replies
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Level 7

Re: purchase is not coming through

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Exact same thing here.  It’s been over 24hours.  And Fandango even gave me the wrong number for Roku.  

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Level 7

Re: purchase is not coming through

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I’m having the same issue.

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Level 7

Re: purchase is not coming through

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I am also having that problem. I have a receipt from Roku for the purchase but it’s not showing up in Fandango. I talked with them yesterday and they said it’s not in my movie library. They said Roku is the problem. Anyone figure this out since Roku has no way of contacting?

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Level 7

Re: purchase is not coming through

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Exact same issue here -- first ever movie purchase,too, so not super-impressed by the experience, needless to say. Fandango says for future reference to make purchases directly through them and not Roku. And it doesn't look like Roku is monitoring activity at this forum, either.

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Level 7

Re: purchase is not coming through

Jump to solution

same issue here, and I've ordered dozens of movies this way over the last couple years without incident.

You have to send a screenshot of your email receipt from Roku to Fandango (help@mgo.com) for help granting access to the movie to your account

Even then it took a rather ridiculous amount of time to fix for a $6 purchase.

View solution in original post

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Level 7

Re: Fandango Now purchase is not coming through

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I am having the same exact issue. I rented the hunt. Please help. Its 20.00 I wanna watch it!! 

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Level 7

Re: Fandango My TV library and My Movie library not working

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I have the same issue but only the two new movies I purchased yesterday. what's going on with this? I have restarted ,powered down overnight etc. Now I am concerned purchasing any additional movies until this is repaired.....Thanks

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