Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 8

Re: Express+ Special Offer Problem

Well good news for me.  The link actually worked this time.  I got charged $15.94 including sales tax.

https://my.roku.com/upgrade/           

Thanks!

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Level 8

Re: Express+ Special Offer Problem

If the link didn't work for you try logging into your account first like I did. I think the offer is only available for people with old devices only so maybe it detects that when you log in.

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Level 7

Re: Express+ Special Offer Problem

I can find the link but everytime I go to make the purchase it comes up with an error message telling me it cannot save my card at this time. It won’t even accept my paypal info, same message appears. Yet my debit card is already linked to the account. I even tried a different debit card and same message. So frustrated right now because I want to take up that $15 offer before it expires. Maybe the site is messed up right now. Hoping for a quick response from my email I just sent. 

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Re: Express+ Special Offer Problem

YEAH!!! Thank you Roku Customer Service for fixing the issue! 

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Roku Employee
Roku Employee

Re: Express+ Special Offer Problem

@Acard84 

Thanks for the note.

If you are still not able to resolve your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Express+ Special Offer Problem

Were you able to keep your old device and still use it?

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Level 8

Re: Express+ Special Offer Problem

Turn in is not required.  They know through registration that it is eligible for the discount.  My old one is working ok on a second TV.  The new one does run much faster!

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Level 7

Re: Express+ Special Offer Problem

I'm having thr same issue. I tried having the offer emailed to me and it wouldn't apply the $15 price offered. Then I tried to buy it right from my roku home screen and it still trying to charge me $30.  So frustrating and disappointing. No customer support available.  I've tried so many links all leading to dead ends!

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Roku Employee
Roku Employee

Re: Express+ Special Offer Problem

@Jk5 

Thanks for the post.

If you are trying to purchase the promotion offered to you, please make sure to be logged into your Roku account online and check https://my.roku.com/upgrade/.

If you are still unable to resolve your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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