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KUanon
Level 8

Exclusive offer to upgrade your outdated device

I received an email to upgrade our device which I would like to accept but am wary of following an Internet link. Is https://rokuupgrade.co.uk/uk/roku-premiere/roku1/rk1e an official Roku owned domain?

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13 Replies
KUanon
Level 8

Re: Exclusive offer to upgrade your outdated device

I'd like to add that the domain in question was registered by 123-Reg Limited and not by the same company CSC Corporate Domains who registered roku.co.uk or roku.com so it seems like a phishing email to me.

Tags (2)
KUanon
Level 8

Re: Exclusive offer to upgrade your outdated device

Also the domain uses the DNS servers by 123-reg instead of being AWS based (Amazon web services)

Unofficial Name servers:
ns.123-reg.co.uk
ns2.123-reg.co.uk

vs

Official Name Servers:
ns-1333.awsdns-38.org
ns-2018.awsdns-60.co.uk
ns-673.awsdns-20.net
ns-89.awsdns-11.com

atc98092
Level 21

Re: Exclusive offer to upgrade your outdated device

I would be highly suspicious of this. While I have seen Roku offer upgrades in the past, it's always come from a Roku registered address. I suppose it's possible that Roku is using a 3rd party in other locations, but I wouldn't provide anything personal to this company unless Roku can confirm it's legitimacy. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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KUanon
Level 8

Re: Exclusive offer to upgrade your outdated device

I've already reported it via online chat and am waiting for them to report back.

It's more or less confirmed because it involved an email address I can't recall ever sharing with Roku in the past.

Headers can be forged, it appeared to come from Roku.com

If a fake website, it is the most convincing I ever saw. Only the code they sent me is accepted. But if it was really a personalized offer, then why did they not already know my personal details?

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StreamerUser
Level 16

Re: Exclusive offer to upgrade your outdated device

You can confirm the legitimacy of any upgrade offer by going to https://my.roku.com/upgrade/

 

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DocRoot
Level 10

Re: Exclusive offer to upgrade your outdated device


@StreamerUser wrote:

You can confirm the legitimacy of any upgrade offer by going to https://my.roku.com/upgrade/

 


I actually get an error when I try to navigate to that page.

"The website experienced an unexpected problem"

I wonder if this is region specific? Within my.roku.com there is a "Special offers" link under the "Products" menu, which takes me to https://www.roku.com/en-gb/offers ?

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StreamerUser
Level 16

Re: Exclusive offer to upgrade your outdated device

Might be - what happens when you click on your account icon then "Upgrades" (its right under "My account" and above "Channel store", at least on the US site)?

perhaps  https://www.roku.com/en-gb/upgrade

 

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DocRoot
Level 10

Re: Exclusive offer to upgrade your outdated device


@StreamerUser wrote:

Might be - what happens when you click on your account icon then "Upgrades" (its right under "My account" and above "Channel store", at least on the US site)?

perhaps  https://www.roku.com/en-gb/upgrade

 


There is no "Upgrades" menu item for me (under "My account" or anywhere that I can see).

If I try that link then it redirects to "https://my.roku.com/upgrade/" which then redirects to "https://my.roku.com/500" and I get the same error as above.

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StreamerUser
Level 16

Re: Exclusive offer to upgrade your outdated device


@DocRoot wrote:


There is no "Upgrades" menu item for me (under "My account" or anywhere that I can see).

If I try that link then it redirects to "https://my.roku.com/upgrade/" which then redirects to "https://my.roku.com/500" and I get the same error as above.


So it would seem that the UK site/users dont have access to upgrade offers - interesting.  Then again, you also have more restricted/limited model access as well, so it fits with that.

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