Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Entering new roku pin and can't subscribe

I need help. I reset my roku pin to subscribe to new channels & at my roku pay screen my pin is not working. What is the issue??

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Level 18

Re: Entering new roku pin and can't subscribe

Settings > System > About

Is the email address shown the same one you use to log into your Roku account? 

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