Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Entering new roku pin and can't subscribe

I need help. I reset my roku pin to subscribe to new channels & at my roku pay screen my pin is not working. What is the issue??

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Community Streaming Expert

Re: Entering new roku pin and can't subscribe

Settings > System > About

Is the email address shown the same one you use to log into your Roku account? 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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