Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
donna139
Level 7

Entered information that I don’t need or want to pay for

Jump to solution

I need to talk with someone please

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Entered information that I don’t need or want to pay for

Jump to solution

@donna139

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
2 Replies
Visitor45763
Level 10

Re: Entered information that I don’t need or want to pay for

Jump to solution

I would google for "Roku support phone number." You're probably going to have to call someone. (There is a my.roku.com where you're supposed to be able to control subscriptions. But, I recall someone having a subscription they couldnt control from there.). 

There's some scam sites which Roku doesn't seem to be concerned about continuously monitoring for and taking down. If you got fooled by one of them, you'll have to call your credit card company to dispute it.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Entered information that I don’t need or want to pay for

Jump to solution

@donna139

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos