Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Email glitch

I have linked my email to my device on the Roku stick + but when I connect to it on the app and use the email to sign-in it tells me the email is wrong for the device.

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Email glitch


Thanks for the inquiry.

Can you please clarify what you are trying to do? What are you trying to sign into using the app? Please be aware that the email for your Roku account may not be the same as the email used to sign into your channels and subscriptions.

For more information about recovering your Roku account email address, visit our Support page here: How do I access my Roku account if I forgot my email address or password?


Danny R.
Roku Forum Moderator
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