Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Sojourner25
Level 7

Email Address Doesn't Exist Anymore

I don't have the email address that my Roku is registered to anymore. Can't access my account or login. How do I update my email?

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ddymack69
Level 7

Re: Email Address Doesn't Exist Anymore

I purchased my Roku Streaming Stick from a former relation. The account associated with this stick is in there email address and I do not know the password. How can I change the email address to create an account for myself?

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makaiguy
Community Streaming Expert

Re: Email Address Doesn't Exist Anymore

https://my.roku.com/account/edit
@Sojourner25 wrote:

I don't have the email address that my Roku is registered to anymore. Can't access my account or login. How do I update my email?


After the account has been set up, the email address is just a login name as far as logging in is concerned.  As long as you know the email address originally used to set up the account you should be able to log in, I'd think.  Once you're logged in you can change your email address via https://my.roku.com/account/edit

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee

Re: Email Address Doesn't Exist Anymore

@Sojourner25 

Thanks for the note.

If you need to change your Roku account email address, visit our Support page here: How do I change the email address or password for my Roku account?

If you still need assistance, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Email Address Doesn't Exist Anymore

@ddymack69 

Thanks for the inquiry.

We would recommend that you perform a factory reset on your device and create your own Roku account.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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