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Level 7

Early charge

I subscribed to HBO NOW on May 14, 2020, for a 1 month free trial. I was charge $14.99 prematurely on May 22, 2020, before trial end. This ad was on my Roku screen at the time I signed up. Why was I charged prematurely?

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Roku Employee
Roku Employee

Re: Early charge

@Faybug 

Thanks for the post.

If you subscribed to HBO NOW through the channel provider directly, you will need to contact HBO NOW. You can reach them here: https://help.hbonow.com/

If you subscribed through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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