Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Hrmalouf
Level 7

I ordered ESPN+ and am not able to watch it, when I click on a show in the app it says to sign up. I checked my roku subscriptions and it is listed as active. I called ESPN and they said it is a roku issue that no subscription is linked to my email login ID with ESPN. Please help

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StreamerUser
Level 15

Re: ESPN+

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ESPN+ service is accessed using the ESPN app.

The ESPN app shows content from both ESPN subscriptions and ESPN+ subscriptions.  ESPN has different content from ESPN+ and vice versa - there is no overlap between the two subscriptions.

The app actually has two different login/credentials:  one for ESPN, and one for ESPN+

To access ESPN subscription content, you need to login with your ESPN credentials.

To access ESPN+ subscription content, you need to login with your ESPN+ credentials.

(to access content from both services, you have to be logged into the app with both sets of credentials)

To check or otherwise login to your ESPN/ESPN+ accounts:  Open the ESPN app/Settings/Account Information and Settings/Subscriptions

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StreamerUser
Level 15

Re: ESPN+

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ESPN+ service is accessed using the ESPN app.

The ESPN app shows content from both ESPN subscriptions and ESPN+ subscriptions.  ESPN has different content from ESPN+ and vice versa - there is no overlap between the two subscriptions.

The app actually has two different login/credentials:  one for ESPN, and one for ESPN+

To access ESPN subscription content, you need to login with your ESPN credentials.

To access ESPN+ subscription content, you need to login with your ESPN+ credentials.

(to access content from both services, you have to be logged into the app with both sets of credentials)

To check or otherwise login to your ESPN/ESPN+ accounts:  Open the ESPN app/Settings/Account Information and Settings/Subscriptions

View solution in original post

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Hrmalouf
Level 7

Re: ESPN+

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I am able to login on the espn app but they don’t recognize we have a subscription through roku anymore. It worked for a while and just quit working. 

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MIT1
Level 7

Re: ESPN+

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cancel espn plus thru ROKU and subscribe directly thru ESPN.  ROKU has no customer service 

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eahixson5
Level 7

Re: ESPN+

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I ordered the UFC PPV event this past Saturday night on my Roku device. It would stream for about 3 minutes and kick me out. I got back in and it kept repeating for the entire event. I missed the end of the main event which is what I actually I bought this fight for in the first place. And how do you contact Roku other than this stupid blog. I am requesting a refund for this event only.

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MaryFranco
Roku Employee
Roku Employee

Re: ESPN+

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Hi @eahixson5,

Thanks for the post.

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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