Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Victx73
Newbie

ESPN says 3-day window to cancel & get full refund

Signed up for 1-year of ESPN+ on Oct 1 and used UVerse as my provider. I do not have enough of a UVerse package so I get “Media access” issue and cannot use ESPN+ App (zero content available).

Reported to ESPN customer service who says there is a 3-day window to cancel AND get a refund. However, appears I must go through Roku to do it.

Roku does not provide option to cancel AND get refund per ESPN’s 3-day window. Instead it appears I have to ride out the full-year subscription.  Please tell me there is another way to speak to a live person to get the refund processed.

0 Kudos
1 REPLY 1
Victx73
Newbie

Re: ESPN says 3-day window to cancel & get full refund

Customer Service named Ree was able to help me with my dilemma. Credit will be issued within 5-7 days. Happy with resolution.

 

0 Kudos