Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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DGerard
Level 7

ESPN Billed for subscription not listed

How do I get help with billing. I have been getting nowhere. I have a charge for ESPN that I never authorized on my credit card. But their "support" just sends me to a robotic answering machine that sends me to the website....which I have done and it says I have no subscriptions, yet I have been charged the last couple of months. This is frustrating. I need to speak to someone. Any ideas?

 

I have checked with ESPN website and they dont find a subscription for me either.  I am invisible but ROKU still bills me.

 

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6 Replies
boogernose
Level 18

Re: ESPN Billed for subscription not listed

If you KNOW roku billed you for it contact them https://support.roku.com/contactus

or https://support.roku.com/category/202683127--account-and-billing

[content removed]

 

You can also contact your credit card as a last resource.

Good Luck

---A problem clearly stated is a problem half solved---.
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disneygirl36
Level 7

Re: ESPN Billed for subscription not listed

Kind of in the same boat...they charged me for 2 channels that were free trials...which I cancelled way before the week was over...now I can't get a response from anyone...sent them 2 emails...still nothing...i'm getting a little aggravated

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RokuDanny-R
Roku Employee
Roku Employee

Re: ESPN Billed for subscription not listed

@DGerard @disneygirl36 

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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celticgk1
Level 7

Re: ESPN Billed for subscription not listed

How do I send the roku account information when I have no idea how the roku account even has my credit card. I don’t have a roku device to send a serial code or anything of but my card is still being charged by roku. How am I supposed to know the account number if I can’t even cancel it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: ESPN Billed for subscription not listed

@celticgk1 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Johniealford58
Level 7

Re: ESPN Billed for subscription not listed

 
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